Recalling The Gazette’s commitment to responsible, accurate, timely, honest and objective reporting, The Gazette is accountable for dealing with mistakes, concerns and complaints, with the goal of upholding its integrity and observing its mandate.
Step One: Editor-in-Chief
1.1 Any reader concerned with the editorial content in the newspaper is encouraged to write a Letter to the Editor.
1.2 The Editor-in-Chief is the individual responsible for all editorial content that The Gazette publishes. Readers who have concerns or complaints about editorial content are required to speak to the Editor-in-Chief about their concerns or complaints prior to taking any further steps.
1.3 The Editor-in-Chief is under no responsibility to address anonymous complaints.
1.4 Where the Editor-in-Chief considers resolving the matter by addressing personnel, including volunteers, the Editor-in-Chief must keep a record of any action taken.
Step Two: Gazette Publications Committee
1.1 Where the reader is unsatisfied with discussions had with the Editor-in-Chief, the reader may submit a written complaint to the chair of the Publications Committee. Any complaint submitted must include the complainant’s name and contact information.
1.2 The Chair of the Publications Committee is Jay Menard. Readers who wish to submit a formal complaint can email a copy to firstname.lastname@example.org or mail a hard copy to Jay Menard, care of The Gazette, University Community Centre, Rm. 263, Western University, London, Ontario, Canada, N6A 3K7.
1.3 When a complaint is received by the Chair of the Publications Committee, the Chair shall ensure the complainant has already tried to resolve their concern with the Editor-in-Chief prior to considering the complaint.
1.4 The Chair will deliver written acknowledgement of receipt of the complaint to the complainant within one week of receiving the complaint.
1.5 The Chair will review the complaint’s validity in light of The Gazette’s Policies and determine whether the complaint will be brought before the Publications Committee.
1.6 Complaints that are deemed frivolous or vexatious will not be considered. Complaints concerning content previous to Volume 101 will not be considered; only complaints initiated after the implementation of this Procedure will be reviewed. The decision of the Chair regarding frivolous or vexatious complaints is final.
1.7 If a complaint is deemed vexatious or frivolous, the complainant will receive a letter from the Chair indicating the Chair’s decision and that the processing of the complaint is discontinued.
1.8 Complaints are reviewed by the Publications Committee in light of The Gazette’s Policies. The Publications Committee will make written recommendations to the Editor-in-Chief with respect to resolving the complaint. Where the complaint pertains to the Editor-in-Chief, the Publications Committee will submit its recommendations to the Chair of the USC’s Board of Directors.
1.9 A written response will also be delivered in the manner the original complaint was received to the complainant within one week after the Publications Committee has made its decision. The Committee’s written response will include:
- any actions to be taken by The Gazette,
- any sanctions recommended against The Gazette, members of its Editorial Board, staff or volunteers.
1.10 In the event the Committee considers making a recommendation that impacts employment or volunteering, the USC’s Human Resources Manager must be brought into the discussion.
1.1 The following is a non-exhaustive list of sanctions that may be imposed:
- a formal apology to be issued by The Gazette,
- suspension of publication or special issues.